Solution Center Analyst: Children's Healthcare of Atlanta

• Competitive compensation
• Flexible scheduling
• Health insurance including dental and vision plans
• Retirement plans with generous vesting and employer contributions
• Up to five weeks of paid time off each year including holidays
• Childcare programs
• Educational assistance
• Professional development and more

The Solution Center Analyst provides first line support for all calls coming into the IS&T Solution Center and to monitor one or more multi-platform operating systems, utilities and related software to meet organizational needs while providing great customer services.

Qualifications:

• Graduation from a vocational technical school or college with a major in Computer Science required, or equivalent experience is preferred
• Minimum of two years experience in a desktop support position in a networked environment is required.
• A+ certification is required, with work in progress on an MCSE certification
• Requires excellent customer service skills, with the ability to communicate well in person, in writing and on the telephone
• Must have at least one year experience in a direct user support help desk environment, to include the use of word processing, spreadsheet, and da tabase software packages
• Experience in the use of Windows products, MS Office, and Windows operating systems is required
• At least six months experience in healthcare is preferred
• Must be able to demonstrate well-developed organizational and analytical skills
• Must be able to function in a dynamic environment subject to impromptu changes in schedules and priorities
• Must have strong interpersonal skills to interact positively and productively with associated IT professionals and patient care systems users

To apply for this position, please visit www.choa.org