Implementation Engineer: Vocera Communications

Implementation Engineer

Scope of Position

The Vocera Implementation Engineer is responsible for the technical planning, architecture, implementation and installation of on-premise Vocera communications solutions. The Implementation Engineer will architect a technical solution that will work successfully in the customer’s environment. This position requires extensive travel within North America .

Responsibilities

· Plan, architect, implement and install Vocera communications solutions. The implementation process includes assessing the customer’s wireless environment, supporting business process workshops to collaborate on design of communications workflow, configuring the Vocera database, installing the Vocera system software, performing end-to-end system testing, integrating with external systems (such as PBXs and messaging middleware), and training the customers system’s administrator and help desk

· Troubleshoot customer environments, including researching wireless configuration and compatibility issues, and optimize the performance of the Vocera system

· Teach technical training courses for customers and implementation partners

· Develop and document best practices and deployment guidelines. Contribute to the Technical Support knowledge base. Develop technical training materials

· Collaborate with clinical leads to assist in the collection of workflow requirements and architect a database to meet clinical and technical requirements

· Transfer knowledge to Vocera customer’s technical staff to enable them to successfully maintain Vocera solutions

· Coordinate activities with the Vocera sales and services teams.

· Effectively communicate project status to team members and stakeholders in a timely, consistent, and clear manner

Education, Skills and Experience

· B.S. in Computer Science or related field

· Wired/Wireless Network Certification preferred (CWNA, CCNA, CCNA Wireless, etc.)

· Five, or more, years of relevant experience in a customer-facing technical services or support role, including a minimum of two years experience deploying wireless LANs

· Experience designing, deploying, tuning and troubleshooting wireless LANs, ideally supporting both voice and data

· Experience using wireless tools such as AirMagnet, AiroPeek and Cognio

· Proven troubleshooting skills in wireless and wired networking environments

· In depth experience installing, administering and troubleshooting Microsoft server-based environments, including experience with clusters and distributed systems

· Prefer experience implementing or supporting PBX installations

· Experience collecting, documenting and negotiating customer requirements

· Experience with structured implementation methodologies, with an emphasis on end-to-end testing of complex systems

· Experience teaching technical courses and presenting information to technical audiences.

· Enjoy working in a fast-paced vendor environment with high expectations and limited resources

· Self-starter and self-managing. Efficient, organized, and able to manage competing priorities

· Excellent interpersonal skills and able to communicate professionally with customers, partners and internal teams

· Excellent written and verbal communications skills

· Prefer experience deploying technology in Healthcare (ideal) or other services industries such as Hospitality, Retail or Education

· Extensive travel throughout North America , with the possibility of occasional international travel

CONTACT INFORMATION:

To submit your resume, go online to www.vocera.com

Vocera Communications | 525 Race Street | San Jose CA 95126 | Phone: 408.882.5100 | Fax: 408.882.5105

Belief in Diversity

Vocera Communications is committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation or national origin.