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Patient Registration Representative-Patient Registration Services*: Sutter Health

In 1991, two of San Francisco's oldest and most respected medical institutions, Pacific Presbyterian Hospital and Children's Hospital of San Francisco, merged to form California Pacific Medical Center. Davies Medical Center joined in 1998 and became the center's third campus. In January 2007, California Pacific Medical Center and St. Luke's Hospital merged. Today, with its 1,304 licensed acute care beds and 25 residential beds, California Pacific Medical Center is one of the largest private, not-for-profit academic medical centers in California. California Pacific Medical Center affiliated with Sutter Health in 1996 and is accredited by the Joint Commission on Accreditation of Healthcare Organizations. Serving more than 200,000 patients annually, California Pacific Medical Center (located in beautiful San Francisco) provides a wide variety of services including: acute hospital care, a full range of post-acute care, home care and hospice services, outpatient medical care, and preventive, complementary, and educational services. The Medical Center also provides professional education and basic biomedical, clinical and behavioral research. Today, with its 1,254 licensed acute care beds and 25 residential beds, CPMC is one of the largest private, non-profit academic medical centers in California.

PRIMARY PURPOSE: Under the general direction of the Supervisor and / or Manager of Patient Registration Services, this position is responsible for collecting and entering patient demographic and insurance information into the medical center’s registration computer system.

Knowledge

Employees performing this job function must have the following:

· High-level knowledge of Government regulations and requirements, managed care contracts and third party requirements.

· Demonstrated knowledge of the PRS and medical office / hospital admission processes.

· Basic knowledge of medical terminology

Skills and Abilities

Employees performing this job function must have the following:

· Excellent English communication skills in both written and verbal formats.

· General understanding of Patient Registration Systems

· Completed a minimum of the Microsoft Level 1 classes in Outlook(TM), or be able to pass the PFS proficiency exam – level 1.

· Ability to identify patients that may need financial assistance and make referrals to appropriate resources.

Experience

Employees performing this function must have the following:

· High school diploma or GED.

· One year of prior hospital or medical registration experience

· Must be able to interview patients / family to obtain the required patient and guarantor demographic and insurance information.

· Must be able to accurately and efficiently enter this information into the Patient Registration system.

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