Sr. Defined Contributions Business Analyst: ACS (Affiliated Computer Services)

PLEASE NOTE: This position can be worked out of the Little Falls, NJ office or remotely.



May perform one or more of the following:



Execute and own complex research initiatives and the analysis and resolution of technical issues, resulting from operational control breakdowns, legislative changes, or systems outages.



Processing of daily client administrative work



Create complex reports to meet client and internal needs.



Assist in the definition, development and maintenance of project and system requirements, technical specifications, and test plans.



Manage the production calendar to ensure all ongoing deliverables are met and executed within agreed upon Service Level Agreements.



Develop and maintain documentation of process flows, administrative summaries, and standard operating procedures; also identify and assist in the execution of process improvements.



May be responsible for Case management of participant escalations from the Contact Center to ensure timely closure; Conduct appropriate trend analysis as needed.



Work with other internal groups to prepare test plans to support technical infrastructure testing, data interfaces in/out of the system, employee communications, employee tools (IVR, web, account inquiry screens and/or PeopleSoft), and client reporting.

Monitor/manage client and internal escalations



Assist in the training and development of all staff.



Supervise daily activities of team members and provide performance feedback to senior management.



Develop working relationships with the client, third party vendors and/or ancillary service providers and other internal parties to ensure seamless delivery on specific tasks, special projects and/or participant issues.



Attend both client and internal meetings



Execute client's inbound and outbound payroll, coordinating with offshore resources as needed.



Execute and validate daily valuation, including preparation of transactions, input of unit values, resolution of edit errors, accounting, funding transmissions, payment transmissions and trade verification.



Produce participant account balance statements, usually with a quarterly frequency.



Use mainframe based tools (QuikJob, Report Writer, ATAC Utilities, GMT) and PC based tools (SQL, MS Office) to produce client reports.



Heavy client interface, usually on routine matters, through e-mail, telephone and Client Center.



Coordinate with other functional internal groups including: Technology, Reconciliation’s, Service Center, Offshore, Fulfillment, Buck and the Center of Excellence.



Resolve PASSes within client Service Level Agreement.



Able to train Benefits Specialists on use of the recordkeeping platform (RKS or OMNI)



Able to create technical specifications for non-recurring, ad hoc client requests.





Education and Typical Years of Experience:



Typically requires a minimum of 3+ years of related experience



Bachelor's Degree with strong academic record





Special Requirements:



Experience in plan administration



Experience in health and welfare



Strong analytical ability



SQL and/or mainframe skills



Excellent verbal and written communication skills



Project management skills including the ability to manage multiple projects and adhere to deadlines





All other duties as assigned



ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling 866-419-2226 .