UnitedHealth Group is among the most ambitious Fortune 25 companies you'll ever meet. Through our family of businesses, we're working to make the health care system perform better for more people, in more ways than ever.
Simply put, we think the entire system can be greater than it's ever been. And that drives us to work harder, aim higher, and expect more from one another.
Here, you'll be empowered to make an immediate impact for millions of others. And you'll achieve more than you ever expected. How does that fit with your plans?
Product Support Specialist - Franklin, TN-315330
UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.
Description
Ingenix is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.
If you get excited about the life transforming potential of bringing health care information to the right place, at the right time, to support crucial decisions, welcome to Ingenix.
We're one of the largest and fastest growing health information companies and the only organization in our industry with the information, technology and consulting expertise to solve the most significant challenges in health and human services.
As a vital member of the UnitedHealth Group family, we serve customers in every segment of the health care field. This includes government agencies, pharmaceutical companies, hospitals and health delivery networks, insurance providers and, of course, the diverse business divisions of UnitedHealth Group.
Primary Responsibilities:
- Direct customer service of non-insurance related products (i.e., Ingenix products)
- Provide technical expertise, problem triage, instructions or general non-sales customer support
- Coordinate with the Director of Operations and the Implementation Team to provide application support as well as various client service functions
- Responsible to field client calls, generate client reporting, monitor and validate files to be uploaded into the application, and other client service related functions
- Close coordination with IT support, to ensure clients receive timely data updates within the application
- Additional responsibilities may include administrative activities, as well as looking for ways to improve the reporting process related to construction and delivery
- Daily file validation for clients
- Daily, Weekly, and Monthly productivity and inventory reporting of EC clients
- Client support required per phone and e-mail inquiries
- Assisting the EC Implementation team as needed
- Assisting EC Healthcare Consultants as needed
- Updating the departments communication tools as needed
Bring your talent to an industry leader with the information, technology, and consulting expertise to help transform health and human services. No matter what your role, you'll be empowered to ask more questions, develop better solutions and help make the health care system greater than ever.
Qualifications
Qualifications:
- High school diploma or GED is required
- Intermediate MS/Office Skills (Word, Excel & Outlook) is required
- 2 + years experience with client / customer interaction and problem resolution
- 6 months + experience with file transfer, application maintenance, customer support and utilizing reporting tools is strongly desired
- AIM Healthcare is preferred
- Bachelor's degree is preferred
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V
UnitedHealth Group is a drug-free workplace. All candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. |
