NOC Telecommunications Specialist--Ft. Lee, VA
Job Title: NOC Telecommunications Specialist--Ft. Lee, VA
Job Code: HITS10091096
Job Description:
- Provide NOC Level 2 support and maintain the DeCA Local Area Networks (LANs), Wireless LANs (WLANs) and limited Wide Area Network (WAN) support.
- Review network Customer Assistance Office (CAO) reported problems and assist customers.
- Utilize DeCA trouble ticket system to open, process, and close trouble tickets.
- Manage all aspects of store hubs/switches, Up/Down switch and router ports.
- Troubleshoot and resolve store LAN and WLAN problems and store WAN access problems.
- Report circuit outages to vendor, notify designated addressees of complete store outages, and maintain hourly contact with service providers until problems are resolved.
- Troubleshoot and resolve Region and HQ office LAN problems.
- Troubleshoot and resolve store hub and router hardware failures and communications equipment uninterruptible power source problems.
- Summarize component configuration changes under CDRL A005. Provide input for or submit additional CDRLs as needed, directed or assigned.
- Travel as required, around 25% of the time.
Qualifications:
- BS or AA degree in computer science, and/or training in military schools or courses in trade schools, and/or equivalent experience in related field preferred.
- CCNA and A+ or Network+ certifications are required. The requirements for these certifications may be otherwise met or augmented by a combination of applicable formal education and/or comparable technical experience, including 2 years of progressive LAN/MAN/WAN working experience at the engineering/technician level outlined above, preferably with modern CISCO equipment and architecture.
- Experience with switches, routers, hubs, cables, racks, and interfaces to WAN connections.
- A minimum of 3 years of LAN/MAN experience performing all aspects of installation, configuration, troubleshooting, maintenance, and documentation of network devices.
- Experience applying related industry standards and practices for use in installation, implementation, and support of networks with LAN, MAN, and WAN components.
- Must be able to lift up to 50 lbs.
Preferred Additional Skills:
- Certifications of competencies are expected to be acquired and kept current, particularly those related to switching and routing equipment (i.e. Cisco CCNA, CCNP, etc.), and DOD 8570 Workforce Compliance rules.
- Experience as a Network Technician or providing “end user” support with extensive “hands-on” work with network equipment is desirable.
- Experience with using Remedy call tracking software to document actions taken.
- Strong problem solving, and troubleshooting skills.
- Strong teamwork skills.
- Strong documentation and communication skills.
- Ability to use software packages such as: Microsoft Office 2003, Microsoft Visio, and Microsoft Project desirable.
This position requires the candidate to be able to obtain a security clearance. In order to obtain a clearance you need to be a US Citizen and show proof of citizenship.
By submitting your résumé for this position, you understand and agree that Harris Corporation may share your résumé, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.
It is Harris Corporation policy to recruit, employ, promote and take other personnel actions without regard to race, color, religion, gender, age, national origin, disability or membership in any other group(s) protected by federal, state, local or international laws or regulations, and to take affirmative action as required by law.
