Description
Affiliated Computer Services, Inc. (ACS) is expertise in action™. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.
Duties:
* Handles questions via the telephone addressing both hardware and software related issues.
* Reporting/escalating issues through the appropriate channels.
* Effectively communicating information with his/her team members and customers alike. * Diagnosing and providing a path to resolving various technical issues
* Proactively identifies ways to avoid recurrence of customer issues by regularly improving the processes, reviewing technical articles, and recommending changes.
* Interfacing with local team management and internal and external partners.
* Multitasking through multiple systems while troubleshooting with customers.
* Additional responsibility as business needs dictate
Required Skills:
* Excellent Customer Service Skills
* Strong written, verbal and organization skills
* Ability to use critical thinking and logic skills to isolate and resolve technical issues in a timely manner
* Superior time management and prioritization skills
* Proficiency with Mac OS, Windows or Linux.
Desired Experience:
* Desktop Support
* Information Technology/Help Desk
* Wireless voice/data technical support
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling 866-419-2226 .
