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Customer Service Specialist: McMaster-Carr

Company NameMcMaster-Carr
Job CategoryCustomer Service; Manufacturing/Operations
LocationSanta Fe Springs, CA
Position TypeFull-Time, Employee
Experience5-10 Years Experience
Desired Education LevelBachelor of Arts
Date PostedNovember 12, 2009
View McMaster-Carr profile and job listings

Company Description

For over 100 years, McMaster-Carr has supplied industries world-wide with the products needed to maintain, repair, and operate everything from manufacturing facilities to movie sets. We are a business-to-business distributor with a 3,750 page comprehensive catalog containing over 480,000 different products needed to maintain, repair, and operate everything from manufacturing facilities to movie sets. Our employees are smart, detail-oriented individuals who work hard to ensure the continued success of our company. Whether solving a customer's product selection problem, entering a customer's order, or tracking a shipment, each employee makes a difference.

Job Description

Our customers call, email, or fax us with their inquiries and requests and they need you to help them solve problems, choose products, and handle their orders. Our Customer Service Representatives consistently demonstrate their superior customer service skills by consistently meeting and exceeding customer expectations.

They work to develop effective solutions to customer problems and questions to build customer relationships and increase customer loyalty and retention as well as efficiently answer customer inquiries to place orders and solve problems.

Requirements

  • Ability to identify problems and offer alternative solutions and/or courses of action based on available resources.
  • A demonstrated commitment to providing superior customer service.
  • Excellent communication skills and is able to convey information clearly and concisely.
  • A dependable, detail-oriented performance.

McMaster-Carr is an Equal Opportunity Employer.




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