Inbound Call Sales Associate: Unspecified

Inbound Call Sales Associate Position Overview – Job Opening 64953

Org Marketing Statement:

We are committed to providing our customers with employee benefits, expertise and services that improve the health, well-being and security of their employees. CIGNA's people are the key to our success in a changing and increasingly competitive marketplace. Our diverse workforce enables us to make a real difference in the lives of our members. We seek the most talented and creative minds in the industry to develop the innovative solutions that our customers value and that people expect from CIGNA. CIGNA is also committed to minority owned, women owned, and other diverse business enterprises. Just as when we employ a diverse workforce, partnering with a range of suppliers is another way CIGNA reflects the many cultures and backgrounds of our customers. Diversity is more than just a program at CIGNA. It's who we are.

At CIGNA, we give back. We are committed to enhancing the quality of life in the communities where we live and work. CIGNA regularly sponsors programs that support health, educational, and cultural institutions, and encourage employees to become involved in their communities.

We also know the importance of maintaining a balanced and healthy life that is defined differently by every employee. We provide a number of helpful options, and have been recognized by the National Business Group on Health as a Best Employer for Healthy Lifestyles. Taking these approaches to how we do business has assisted in creating an award winning environment that meets both the needs of our clients and our employees. We are excited about what we are doing at CIGNA.

Qualifications:

· HS Diploma or equivalent

· Display strong Sales Skills.

· Demonstrate proficiency in the use of a PC including ability to use a mouse and keyboard interchangeably.

· Demonstrate ability to read technical instructions through Standard Operating Procedures and apply information to conversations with clients and internal partners.

· Ability to understand complex oral and written directions, and technical information.

· Ability to handle administrative work load within an environment that has a large volume of calls.

· Ability to decipher information appropriately to effectively answer questions and handle calls accordingly.

· Ability to work independently and follow escalation protocols.

· Must be self-motivating, and competitive in achieving superior results.

Responsibilities:

· Successfully complete training requirements.

· Maintain professionalism at all times by treating customers with respect and displaying empathy when appropriate.

· Locate complex information from a number of systems.

· Read, interpret, understand and accurately relay benefit information to callers, team members and internal partners.

· Grow business by moving the customer from retail to Home Delivery.

· Consistently meet/exceed established productivity standards.

· Consistently meet/exceed established quality standards.

· Maintain established schedule adherence and compliance standards.

Pay Benefits Work Schedule:

CIGNA offers a competitive compensation and comprehensive benefits package including health and wellness benefits, 401k plan, and work/life balance programs, as well as opportunities for career growth and development. We pay for experience.

How To Apply:

We encourage you to complete all questions on the candidate profile if you wish to be considered for this opportunity.

EEO Statement:

CIGNA is an Equal Opportunity Employer

You must apply online at http://careers.cigna.com

· Search by the Job ID number you are interested in below and follow instructions from there to apply. Available openings are:

Job ID 64953 – Inbound Pharmacy Product Sales Associate