Enrollment Specialist
INTERNAL POSTING PERIOD: 10/07/09 - 10/09/09
IF YOU ARE A COLORADO INTERNAL EMPLOYEE, YOU MUST PLACE YOUR BID ON THE BID LINE 303-614-1510, NOT ONLINE.
General Description
The Enrollment Specialist is accountable for creating sales opportunities through targeted enrollment activities to increase membership and build support for KP. Establish and maintain purchaser relationships to optimize potential for growth. Identify and act on enrollment opportunities. Establish and maintain internal communication links to ensure timely and accurate internal and external purchaser reporting. Responsible for ensuring ongoing compliance for Sales & Marketing. Maintains knowledge of policies and procedures and performs in accordance with applicable regulatory requirements, external laws and accreditation standards as they relate to Sales & Marketing. Makes members/patients and their needs a primary focus of one's actions; develops and sustains productive member/patient relationships. Actively seeks information to understand member/patient circumstances, problems, expectations, and needs. Builds rapport and cooperative relationship with members/patients. Considers how actions or plans will affect members; responds quickly to meet member/patient needs and resolves problems.
Job Requirements
2-4 years experience in B2C sales and marketing, preferably in health care.
Customer service and face-to-face presentation skills required.
Bachelor’s degree or equivalent experience in same or similar position required.
Colorado health license required or ability to obtain one within 120 days of hire date.
Physical ability to lift 25 lbs.
Demonstrable and accurate bilingual skills are a strong plus.
Ability to thrive in a high pressure environment, with strong initiative and perseverance traits.
Driver’s license and reliable personal transportation required for business use. Up to 500 miles/month local travel.
Extended hours required during Open Enrollment Seasons; May-June and Oct- Nov annually.
Essential Responsibilities
Engage local/branch account contacts to ensure understanding of and commitment to KP.
Engage union contacts to ensure understanding of and commitment to KP.
Develop and execute strategies for open enrollment.
Initiate opportunities outside of open enrollment to engage with members and potential members to ensure understanding of and commitment to KP.
Identify and work new hire enrollment strategies in targeted accounts.
Analyze open enrollment opportunities and propose options to maximize KP's visibility.
Communicate purchaser issues regarding accounts and book of business to account manager accurately and within specified time frame.
Identify and report purchaser trends to internal stakeholders.
Manage materials fulfillment needs of assigned groups on an ongoing basis.
For Essential Responsibilities
In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by the Kaiser Permanente Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to purchasers, contracted providers and vendors.
The union and the company are currently investigation the bargaining unit status of this position. If it is determined that this is a bargaining unit position, bargaining unit status (seniority dates, dues payments etc.) will be applied on a retroactive basis based on the employment commencement date.
Functional and Environmental Factors available upon request.
SCHEDULE: MON - FRI - 8:30AM - 5:15PM
STARTING SALARY RANGE : $3,470 - $4,426 + Incentives (Monthly)
- Kaiser Permanente is an AA/EEO employer -
