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Help Desk: Volt Workforce Solutions

Job ID301712-7076-251305
Company NameVolt Workforce Solutions
Job CategoryOther
LocationWichita, KS
Position TypeFull-Time, Contract
Experience2-5 Years Experience
Date PostedNovember 7, 2009 (Reposted Nov 22)
Volt Workforce Solutions
View Volt Workforce Solutions profile and job listings

Job Description:
Respond to requests for technical assistance in person, via phone, electronicallyDiagnose and resolve technical hardware and software issuesResearch questions using available information resourcesAdvise user on appropriate actionFollow standard help desk proceduresLog all help desk interactionsAdminister help desk softwareRedirect problems to appropriate resourceIdentify and escalate situations requiring urgent attentionTrack and route problems and requests and document resolutionsPrepare activity reportsStay current with system information, changes and updates

Job Requirements:
Working knowledge of fundamental operations of relevant software, hardware and other equipmentKnowledge of relevant call tracking applicationsKnowledge and experience of customer service practicesRelated experience and training


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