Membership Manager: Museum of Science - Boston

The Museum of Science, Boston, seeks well-qualified candidates for the position of Membership Manager.

Guided by the results of an in-depth research process, the Museum of Science redesigned and relaunched its membership program in 2005 with excellent results. Over the past several years, the program has grown from approximately 30,000 member households to 50,000 today and roughly doubled membership revenue during that time. Ideal candidates will offer the experience, creativity, and energy to sustain and build on the program’s extraordinary success.

The Membership Department coordinates direct mail, telemarketing, fulfillment, events, Member stewardship, print, email, and web based member communications, and a 7-day per week on-site membership booth. In addition, the Department relies on and supports the sales efforts of front-line staff in the Museum’s in-house call center and on-site box office. The Membership Department, based in the Visitor Services and Operations Division of the Museum, works closely with the Advancement (Development) and Marketing Divisions.

The Membership Manager must be able to juggle multiple projects, mentor staff and volunteers to do their best work, and demonstrate a strong understanding not only of membership marketing, sales, and service, but also of front-line operations. Successful candidates will be accomplished leaders with a track record of meeting goals and delivering measurable results.

SUMMARY STATEMENT:

Oversee the Museum’s membership program to meet annual revenue and sales goals, develop and implement renewal and acquisition efforts, and serve as departmental team leader.

DIMENSIONS:

• Membership audience of approximately 50,000 households
• Revenue goals of $4.5 million+
• Expense budget of $1 million
• Staff of 5 full time and 2 part time employees

1. Oversee the membership program, developing and monitoring annual plans and budgets, formulating and implementing strategies, and tracking and evaluating program performance to meet membership and supporting membership goals.

2. Provide leadership to departmental staff, interns, and volunteers, oversee and provide guidance on day-to-day work of the team, coordinate hiring, monitor and document performance, and conduct performance reviews and goal setting process to maximize individual and collective contributions toward membership revenue and service goals.

3. Develop and implement direct mail, telemarketing, e-mail/internet based programs, and special promotions and partnerships to meet objectives for membership acquisition, lapsed member recovery, and program growth.

4. Oversee programs in membership renewal, supporting membership acquisition and renewal, member outreach and stewardship, customer service, member/donor communications, and membership sales programs, providing guidance to the coordinators working in these areas to ensure achievement of annual program goals.

5. Conduct public relations duties as needed, answering member and donor inquiries and representing the Museum at events, to ensure the satisfaction of our constituencies through high quality customer service.

6. Support the Museum by helping to enact the Museum’s policies, procedures, and initiatives, and serving as a positive Museum representative to the internal and external communities.

7. Perform other work-related duties as required by the Associate Vice President of Visitor Services & Membership.

WORK SCHEDULE:

One regular weekend day is required. A Sunday through Thursday work schedule is preferable.

REPORTS TO:

Associate Vice President of Visitor Services & Membership

QUALIFICATIONS SUMMARY:

• Bachelor’s degree.
• Minimum of 5 to 10 years of related experience.
• Strong background in membership programs or similar relationship based marketing/customer loyalty program.
• Excellent verbal, written, and communication skills.
• Proven experience with customer service, staff supervision, and leadership.
• Creativity, ability to manage projects, meet deadlines, and monitor and evaluate program performance.

Exempt (Salaried). Commensurate with experience.

BENEFITS:

Benefits for full-time, exempt (salaried) staff include: free parking, T accessibility, 23 vacation days, 12 holidays, 5-10 sick days, medical and dental insurance, short- and long-term disability, life insurance, retirement and savings plan, health care/dependent care flex spending plan, employee discounts, employee referral program, tuition assistance, professional development, direct deposit, free admission, and much more!

TO APPLY FOR THIS OPPORTUNITY IN OUR DIVERSE AND DYNAMIC WORK ENVIRONMENT, SUBMIT YOUR COVER LETTER AND RESUME TO:

Human Resources Department
Museum of Science
Science Park
Boston, MA 02114
Fax: (617) 589-0362
Email: jobs@mos.org

Visit www.mos.org/jobs for our most up-to-date employment listings. No phone inquiries, please. Qualified applicants will be contacted within two to four weeks of initial application. The Museum of Science is an Equal Opportunity Employer.