Collections Supervisor: Accuity

Collections Supervisor
Skokie, IL

Company Information:
Accuity is a leading provider of data, software, and professional services to corporate and financial customers around the world. Under the direction of the Director of Finance, this position will be responsible for the collection and servicing of all accounts, ensuring that accurate customer account files are maintained in the electronic database and that customers are contacted according to a systematic collection schedule.

Specific Responsibilities

• Contact customers of past due accounts
• Maintain established levels of A/R and DSO
• Constant improvement of A/R & DSO
• Document all communications with customers, and internal co-workers, in Salesforce.com
• Adhere to established guidelines throughout the collections process
• Dedicated follow-up of all collections efforts, both externally and internally
• Research account disputes and billing discrepancies while performing account/payment reconciliation.
• Direct supervision of a Collections staff of 3-5 people
• Inspect and maintain day-to-day operations of the Collections Department
• Monitor and prioritize daily workflow to ensure deadlines are met and problems are resolved in a timely and efficient manner
• Ensure all departmental productivity/efficiency goals are met on a weekly/monthly/quarterly/annually basis
• Assist in the training of new and existing staff about departmental procedures and guidelines
• Review, update and establish new procedures to identify cost/time savings and develop performance standards and productivity measures.
• Responsible for participating in hiring process as needed
• Work with collectors to motivate team and to maintain a team work atmosphere and provide moral support
• Work with Client Services and Sales to resolve account problems. Follow-up with both departments to keep them informed of status.
• Research prior payment history and run queries as necessary. Ability to create and read spreadsheets and reports
• Coordination with outside Collections agency including accounts requiring outside collections efforts
• Adherence to and enforcement of compliance with company policies and procedures
• Responsible for credit inquires from external and internal clients
• Identify, research and resolve unidentified and unapplied cash receipts
• Participate in special projects as needed

Job Requirements:

• 4 years collections experience. Experience with international accounts a plus.
• 2 years collection experience as a Supervisor, or similar leadership role
• College degree preferred
• Firm personality and skills to successfully collect delinquent payments and to lead a team
• Works well with multiple departments and ability to effectively multi-task
• Acts professional, work in an organized manner, is detail oriented and able to handle difficult accounts with persistence and tact.
• Effective analytical skills and time management skills
• Excellent oral and written communication skills
• Proficiency in MS Windows - Excel and Word skills required
• Knowledge of Salesforce.com a plus

Contact/Benefit Information:
Accuity offers an excellent compensation package. For consideration, please send your cover letter, resume and salary history to: recruiting@accuitysolutions.com EOE M/F/D/V