Support Specialist / Field Service - Image Guided Surgery: BrainLAB, Inc.
| Job ID | 1215511HJO |
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| Company Name | BrainLAB, Inc. |
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| Job Category | Engineering/Architecture |
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| Location | Boise, ID |
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| Position Type | Full-Time, Employee |
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| Experience | 0-1 Years Experience |
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| Desired Education Level | Other |
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| Date Posted | May 2, 2008 (Reposted May 11) |
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| View BrainLAB, Inc. profile and job listings |
Over the past 18 years, BrainLAB has established itself as a worldwide market leader in fields such as neurosurgery and radiotherapy. We develop software and medical systems for the radiation of tumors, as well as the navigation of surgical instruments within the human body. Our customers, medical specialists from clinics and hospitals throughout the world, count on us to provide effective and efficient solutions. Our key to success is our creative, talented and hard-working team, which consists of over 950 motivated employees, in 16 offices across the globe. We are continuously developing existing clinical solutions and developing new ones in order to improve a patient's quality of life.
BrainLAB has an immediate opening for an Image Guided Surgery Support Specialist based in Boise, ID. As an Image Guided Surgery Support Specialist you will act as a subject matter expert; educating/training end users, providing equipment installation and maintenance to customers, recommending product improvements, and increasing the region's overall revenue.
RESPONSIBILITIES:
- Educate/train physicians and hospital personnel, including OR staff, Radiology, Central Sterile Processing, Biomedical and Information Technologies staff, on the use of IGS products and services.
- Develop and conduct training programs for hospital staff enabling them to implement in-house training.
- Conduct on-site clinical evaluations to demonstrate customer use of products and services increasing the frequency and quality of IGS product usage.
- Direct CT and radiology staff in performing necessary scans prior to surgery.
- Provide on-site guidance and assistance to physicians and OR personnel during surgery maximizing IGS efficiency and usage.
- Lead installations at new customer sites.
- Fulfill obligations pursuant to service contracts including but not limited to repairing system hardware/software, preventative maintenance, installing software/hardware upgrades, etc.
- Provide telephone "hotline" support, investigating and resolving customer problems.
- Act as primary customer liaison maintaining contact with customers assessing satisfaction, usage levels and working to increase revenue via the sale of service contracts, spare/ware parts, upgrades, etc.
- Maintain timely site visits and customer contact.
- Utilize expertise to contribute to the quality improvement process by recommending product modifications to in house development teams.
- Attend meetings and trade shows to demonstrate and promote IGS products and services.
- Identify and refer sales leads.
- Keep abreast of developments regarding BrainLAB and competitive IGS products and services via ongoing training and individual research.
REQUIREMENTS:
- B.S. in Nursing, Biomedical Engineering or equivalent experience.
- 1-3 years experience in a technical support role preferably for a healthcare company or provider.
- 1-2 years sales experience with healthcare company preferred.
- Knowledge of surgical procedures, anatomy and medical terminology preferred.
- Proficient in the use of PC software applications including Microsoft Office.
- Self-motivated, detail oriented and a proven history of ability to make independent decisions.
- Travel 50%+
In return for the experiences listed above we will provide a business casual environment, competitive compensation package including medical, dental, life, LTD, STD, and matching 401k benefits and much more.
Visit us at: www.brainlab.com
Please forward resume and salary history to: usjobs@brainlab.com
BrainLAB Inc. is an Equal Opportunity Employer M/F/D/V
No phone calls - please.
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