PT Assistant Manager: The Picture People

The Picture People is a specialty portrait studio focused on creating memories. By producing fun, creative portraits and one-of-a-kind gifts that highlight what makes each family member unique, we've changed the face of portraits across America. We have over 170 studios located across the country and we are looking for highly qualified candidates to come work with us. If you want to learn more about photography or improve your business skills, come join our team! We offer in depth on the job training so that you can capture that moment, that look, that smile, that memory of a lifetime. That is all we do! The best part is we're creating memories everyday here at The Picture People while working in a place that's fun, engaging, energetic, and very rewarding! If you're ready to kick up your career a notch or two, read the qualifications below and apply online now for the career changing opportunity of your life! We're eager to hear from you!

Job Duties and Responsibilities:

Business Standards:

· Contributes to company financial objectives by partnering with the Studio Manager in achieving or exceeding studio sales and profitability goals.

· Utilizes available resources to contribute to company financial objectives by achieving studio sales goals, understanding and utilizing the studio’s Profit & Loss Statement, controlling expenses (including labor expenses), and additional metrics identified as a company focus.

· Regularly reviews each Studio Associate’s performance to ensure company objectives are achieved. Partners with the Studio Manager to create a SMART action plans when necessary to improve results and develop skills.

· Monitors cash control by following and enforcing company policies and procedures and ensures compliance with bank deposit procedures.

· Contributes to the market (District/Area) by accomplishing required results as needed or assigned.

· Manages time effectively through proper planning and delegation.

· Completes studio operational requirements according to company guidelines by assigning tasks.

· Achieves sales goals by following workflow and using company tools effectively.

· Accountable for funds in the POS system, including sales, payments, opening and closing validation.

· Maintains integrity of customer data by ensuring all team members accurately capture and enter customer information into the POS system.

· Ensures accurate sales, customer and associate data is transmitted to the Home Office by properly completing the POS opening and closing procedures.

· In partnership with the Studio Manager, ensures studio is properly stocked with supplies and merchandise by monitoring supply levels and accurately completing scheduled inventory and cycle counts.

Team Building:

· Fosters a professional, productive, fun and rewarding studio environment that is free from any form of harassment and other forms of inappropriate behaviors.

· Supports the success of each employee by partnering with the Studio Manager to develop a succession plan to ensure ongoing development of all members of the studio team.

· Consistently provides feedback, coaching, ongoing training and development to the studio team.

· Maintains studio staff, which performs to the company expectations, by recruiting, selecting, interviewing, orienting and training qualified candidates.

· Provides all team members with product knowledge to assist customers with price, product and services information, answering questions and scheduling appointments.

· Keeps studio team informed by communicating company news, information, standards, policies and procedures in the Communication Binder.

· Resolves employee dissatisfaction by investigating complaints and concerns and taking appropriate action with partnership of the Studio Manager, District/Area Manager and Human Resource Department.

· Leads by example.

Customer Service:

· Ensures exceptional customer service is delivered to every customer by regularly observing the quality of service. Provides coaching and training to improve service standards.

· Ensures quality product is delivered to every customer by communicating, training and coaching photography and production standards.

· Consistently contributes to company objectives by ensuring all operating policies and procedures are followed and by ensuring quality products are delivered to every customer.

· Provides an exceptional studio experience to our customers and associates that are consistent with brand standards.

· Makes customers feel welcome and comfortable in the studios by greeting them with a friendly and enthusiastic smile.

· Ensures all safety policies and procedures are consistently followed providing customers and employees a safe and clean studio environment.

Marketing:

· Partners with the Studio Manager to maintain a plan of action to ensure their studio participates in local marketing as required by the company, to include telemarketing, StarSearching, and Studio Tours.

· Partners with the Studio Manager, local Marketing Outreach Coordinator/Specialist and utilizes the appropriate local marketing resources to find opportunities in the Mall and community and plans events to drive new business into their studio.

· Partners with the Studio Manager in managing all aspects of the Mobile Photography efforts by achieving or exceeding company goals in scheduling and completing photography sessions/tasks.

Job Qualifications:

· Experience working with young children and their parents.

· Proven ability to generate sales.

· Strong customer service skills.

· Strong organizational skills.

· Strong leadership skills.

· Ability to recruit, hire and train qualified candidates.

· Ability to multi-task and demonstrate composure under pressure and in a fast paced environment.

· Availability to work a flexible schedule, including required nights and weekends at a minimum of 20-30 hours a week to meet the demands of the business and comply with studio scheduling policies.

· Excellent written and verbal communication skills.

· Demonstrated knowledge of all Microsoft Office applications with beginning level skills in Excel.

· Familiarity with intranet/internet navigation.

· Ability to meet travel requirements.

These skills and abilities are typically acquired through completion of a high school diploma and one to two years management experience in the retail or service industry.