Remedy Administrator/Developer: Starz Entertainment LLC

COMPANY INFORMATION:

Our very competitive benefits package includes medical, dental, vision, paid vacations and holidays, 401 (k) with generous company match, cable discount and tuition reimbursement.

Starz Entertainment is a premium movie provider operating in the United States. Starz Entertainment offers 16 movie channels including the flagship Starz® and Encore® brands with approximately 16 million and 30.3 million subscribers respectively. Starz Entertainment airs more than 1,000 movies per month across its pay TV channels.

Starz Entertainment provides quality movies and original, compelling content, viewed through our premium and commercial-free networks, or as a broadband download. We continue to invest in technology that enhances the viewing experience, and in platforms that allow consumers greater flexibility in how, when and where they watch.

This role will administer and maintain the IT Infrastructure ITIL-based processes and tools. Currently Remedy 7 is the primary tool used. This role provides support for the problem, change, asset management and other IT processes. Acts as subject matter expert for IT Service Desk application functionality and data integration activities. Identifies and resolves technical issues/problems with application, its various interfaces and the supporting tools. Gathers various reporting requirements and produces resultant reports. Maintains asset management system and ensures accuracy. Gathers and implements requirements from external user groups. Develops standards and processes to support the problem, change and asset processes. Recommends and establishes changes to policies and procedures. Frequently interacts with customers and/or functional peer group managers. Ability to work effectively and independently. Provides support for the problem, change, asset and other IT processes. Collects inventory and maintains asset management system and ensures its accuracy. Designing, developing, implementing and maintaining the IT Service Desk application (currently Remedy 7) and IT Infrastructure process applications (as needed). Identify metrics being collected and ensure that measurement data is up to date and reported accurately. Create and maintain process-related artifacts. Well organized with project documentation and project administrative tasks.

Bachelor’s degree or Minimum of three years experience with designing, implementing and configuring BMC Remedy application systems equivalent combination of education and experience. Experience and training in ITIL, Six Sigma, CMMI, and process improvement methodologies. Experience in SQL Server. ITIL Foundation Certification is a plus. Remedy Approved Consultant (RAC) or Remedy Skilled Professional (RSP) is a plus. Excellent verbal and written communication skills

TO APPLY:

Mail your cover letter and resume and reference the Job #168030HJ to: SEG, Attn: Recruitment Specialist, 8900 Liberty Circle, Englewood, CO 80112; fax to (720) 852-5891; or apply on-line at www.starz.com. Drug test req'd of successful candidate. No Phone Calls Please. EOE.