Whats T-Mobile Retail Sales like?

At our retail locations, we show customers the fun they can have with our cool new phones and devicesand more important, we bring a personal, technical touch to making sure they stay close to the important people in their lives. Every fast-paced day brings real challenges, new excitement, and amazing stories. Ready to be part of a team that delivers an amazing, engaging customer experience? Join us now and together we will become Americas most highly regarded service company.

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Account Development Representative- Grand Rapids

In todays hectic environment filled with constant motion, we at T-Mobile USA pride ourselves on providing wireless communications that allow our customers to stick together with the people who mean the most to them. Based in Bellevue, Washington, T-Mobile USA, Inc., is the mobile communications subsidiary of Deutsche Telekom AG (NYSE: DT) and serves more than 30 million customers nationwide. We have more than 40,000 employees who work together to keep our customers connected through the quality of our service, the span of our coverage, the reliability of our network, and the value of our plans.

Account Development Representative

The Account Development Representative (ADR) will drive sales productivity and customer satisfaction within the T-Mobile Retail Partners Sales (RPS) channel. This position will provide daily support, training, and side-by-side selling to all RPS accounts, strengthening the T-Mobile Brand, Product, and Service offerings. It will play a critical role in building preference through relationships and T-Mobile merchandising standards. The ADR is accountable to provide effective training to ensure that T-Mobile retailers are very knowledgeable of all products and services. This position is expected to achieve sales objectives, increase customer satisfaction, and play an active role in ensuring the Best Place to Work.

Primary Duties & Responsibilities:

T-Mobile Retail Partner Sales Account Development Reps (ADR) are challenged to:

•Conduct daily site visits to Retail Partner Sales locations providing sales support and training.

•Conduct side-by-side selling and coaching on delivering effective customer service.

•Deliver and replenish merchandise materials ensuring proper product placement, maintenance, and brand compliance.

•Develop positive business relationships with assigned T-Mobile partners. Serve as a point of contact for questions or problems including individual customer issues.

•Provide ongoing T-Mobile product and service training.

•Organize and execute sales events.

•Participate in weekly sales meeting providing competitive updates, sales and metric performance, and weekly achievements. Participate in and complete required Sales and Mobility training.

•Time and activity management for daily schedule.

•Manage expenses for events and business purposes.

•Resolve customer service issues.

•Prioritize activities and store visits to maximize sales productivity.

Requirements:
Functional / Technical Skills:

•MS Office experience required.

•Strong organizational skills.

•Excellent presentation, oral and written communication skills.

•Highly adaptive to fast paced and constantly changing work environment.
Education & Experience:

•H.S. Diploma required.

•College Degree (preferred)

•Minimum of 1-2 years retail sales or customer service.

•Wireless Experience is a plus.

•Valid driver’s license, good driving record, and proof of insurance required.
Environmental / Physical Demands:

•Must be able to lift 40 pounds.

•Car and air travel required.

•Business Casual Work Environment.

Location: Grand Rapids/Kalamazoo, MI area

T-Mobile is an equal opportunity employer (EOE). We strongly support diversity in the workforce.

The benefits of teamwork

What more can you expect? At T-Mobile, its high energy from day one: career growth, personal recognition, and diversity are all part of the mix. Youll enjoy competitive pay, special employee phone plans, generous paid time off, tuition assistance, medical and dental coverage, a great company-matched 401(k) plan, advanced training, and more.