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Client Support Engineer: mBlox
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The company:
mBlox is a leading global provider of SMS infrastructure services to the content and applications industry. We make the task of sending and receiving SMS simple, reliable and cost effective, freeing our clients from the commercial and technical complexities that can cost so much time and effort. Companies use our standard and premium-rate outbound and inbound services to provide information, entertainment and communications services to consumers or enterprise staff. mBlox is a fast paced, rapidly growing company with offices in the UK , mainland Europe and the USA . Future plans include expansion across Europe and the Middle East .
Reports to: Client Support Manager Position Type: Full-time, Permanent Location: Sunnyvale, California
Description:
The Client Support Engineer provides technical support and client services to the mBlox client base, as well as completes troubleshooting for client-reported service issues. Secondarily, the role involves monitoring of the mBlox production platform to make sure all client interfaces and applications are maintained and operational. Key responsibilities include:
§ Investigation of 1st and 2nd line client support issues § System monitoring and fault management § Problem resolution and client communication § Trouble ticketing system management utilizing mBlox systems/tools § Supporting international clients
Essential Skills:
Thi s p osition will suit an autonomous self-starter with energy and enthusiasm who is comfortable interfacing with clients and working a s p art of a team. The candidate should demonstrate the following:
§ Flexibility for shift work and out of hours call duty. This position is for the 1:30-10:30 shift only. § Good technical knowledge, particularly in a Unix/Linux environment § Proven client facing experience and/or customer service skills § Focus on delivering high quality client service § Problem resolution skills, and the ability to process multiple tasks and tickets concurrently, with motivation for resolution § Thorough and calm under pressure § Excellent written and communication skills
Position Requirements:
§ IT or related degree preferred § 1-3 years experience in a related role § Knowledge of Linux and Unix (User and/or System Administration level) § Good understanding of TCP/IP, networking, client/ server applications, SMTP, HTTP, SSH, SQL and database management systems § Basic understanding of Java and XML required, and exposure to Perl and Shell Scripting useful § Previous experience from the SMS industry helpful, but not essential § Fluency in multiple languages helpful, but not essential
mBlox inc. is an equal opportunity employer      |
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