JOB SUMMARY

Responsible for managing daily store operations of two or more stores. Guides, directs, and supports the store staff to create and maintain the Company’s high standards. Responsible for leading all activities required to achieve store goals including store sales performance, piercing volume, personnel management, customer service, merchandise presentation, loss prevention, expense control, and routine overall store administration.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Associate Development/Team Building

Manage and motivate staff to achieve planned sales results

Interview, recruit, and hire qualified job candidates; use appropriate hiring guidelines

Communicate job expectations and performance goals and standards

Train employees in product knowledge, service standards, piercing policies and procedures, and sales techniques appropriate for the employee’s job

Delegate duties among the employees

Conduct training programs on such topics as diversity, sexual harassment, and other defined curriculum

Plan, monitor, and appraise performance results; recommend merit increases with guidance from Regional Managers

Appraise and evaluate employee productivity and efficiency for the purpose of recommending promotions or other changes in status

Perform annual, monthly, and weekly reviews of employees

Resolve disputes between employees; handle complaints and grievances

Coach, counsel, and discipline employees

Perform administrative and operational responsibilities as designated in the Store Operations Manual

Process HR paperwork, including payroll and other personnel forms

Maintain employee productivity, sales, and piercing records for use in supervision or control

Selling and Customer Service: serve customers and promote store sales

Train and hold associates accountable for the proper presentation of merchandise and provision of information about products, add-ons, services, and payment options

Assist sales associates in greeting and assisting customers as necessary to meet service standards and sales goals

Resolve customer service issues, using discretion to balance customer satisfaction and company interests

Planning and Execution: control store-operating expenses

Maintain staff at approved levels

Set employee schedules and approve modifications; adhere to allowable hours to control payroll and overtime expenses

Account for and secure merchandise inventory according to Company standards; perform audits and verify case counts and receipt of new merchandise

Approve discretionary returns or exchanges

Approve voided register transactions

Maintain store operations within budget allowances

Approve overtime for Sales Associates with guidance of Regional Manager

Control the flow and distribution of materials, merchandise, and supplies

Review and analyze daily sales receipts for mark-down irregularities; recommend corrective action to RM

Oversee maintenance of store environment for two or more stores

Oversee placement and display of merchandise, signage, and store collateral material, ensuring that it is displayed to standard and promotional plan

Supervise store staff in daily cleaning of sales floor

Arrange for maintenance of store fixtures, displays, and equipment

Maintain professional knowledge

Review professional publications

Monitor trends in the immediate retail environment and geographic area

Operational Manager duties

Oversee bank deposits

Enforce store security

Provide for the safety of employees and the property

SUPERVISORY RESPONSIBILITIES

Typically supervises a staff of 5 to 10 employees in 2 or more retail locations

Responsible for the overall operation and sales performance of 2 or more stores

QUALIFICATIONS

Ability to comprehend documents such as operating instructions and procedure manuals

Ability to write routine reports and correspondence.

Ability to communicate effectively in one-on-one conversations or before small groups of customers or employees