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Store Manager, LOFT, Santana Row: Ann Taylor
Position Overview:
To lead and direct all activities required to achieve all store goals, including sales objectives,client service, human resources management, payroll and operating expenses, loss prevention, and merchandising presentation while driving both associate and client engagement. Primary Responsibilities/Accountabilities: Directs client service efforts that are consistent with AnnTaylor standards; coaches associates on client interactions to increase transactions and capture client opportunities Develops team to accomplish store’s businessobjectives through recruitment, selection, coaching, investment, retention, and motivation Ensures attainment of sales, payroll, and inventory shortage goals Directs merchandise presentation, restocking, and recovery to maximize productivity Understands the Ann Taylor culture, and ensures compliance with all Ann Taylor Values & Practices, and store operational standards Additional responsibilities as assigned by District Manager, Regional Vice President, or Home Office Revenue Generation: Develops business strategy and maximizes opportunities to generate additional store volume Achieves quantifiable performances (e.g. Net Sales, ROV, Conversion, UPT,DPT, payroll, inventory shortage, Operational Assessments, and credit cards) Creates staffing matrix and controls payroll expenses; is able to articulate Ann Taylor's staffing process Analyzes business reports regularly to identify inventory problems and/or areas of opportunity People Management: Fosters a client-focused team environment as a floor coach, driving volume and anticipating clients’ needs Achieves excellent client service by role modeling the Ann Taylor service standards Creates a learning environment for associates through use of Ann Taylor tools Adheres to Human Resource standards by following the general practices outlined in reference manuals Recruits, selects, hires and develops diverse talent Assesses associates consistently; reviews and communicates associate performance and deliverables Proactively provides timely feedback to associates, rewarding and recognizing to drive retention Holds self and associates accountable for achievement of financial results and statistical standards Manages conflict and coaches by applying Ann Taylor’s recommended processes, standards and guidelines Empowers and involves associates in decision-making processes Receives feedback and fosters dialogue around solutions Developsassociates through an individualized approach by matching talent with tasks and delegating challenging assignments to stretch capabilities and grow associates Fosters team commitment through support, relationship building, and recognizing individual contributions Shares information and communicates clearly to all levels Leads by managing through change and adversity Store Operations: Controls workflow through successful planning (i.e., daily, monthly, quarterly, etc.) and delegation Leads execution of task directives within designated timeframes (Price Changes, MOS, Special Orders, merchandising needs, payroll adjustments, processing of shipment, transfers, and proper claims process) Schedules and staffs store appropriately Ensures compliance with Loss Prevention practices and completes operational assessments to protect company assets Maintains the store’s organization, appearance, and cleanliness Conducts store walk-throughs with team, communicating successes/opportunities in key store areas Ensures compliance of all Ann Taylor practices and procedures and Federal Rules (e.g. OSHA) Communicates effectively with District Manager, Regional Vice President, Human Resources Manager, Regional Recruiter, Regional Loss Prevention Representative, Regional Visual Director/Manager Recommends ideas to improve standards and processes Product / Brand Management: Leads execution of visual merchandising updates and product placement within corporate guidelines, and maintains visual standards as defined by the Visual Merchandising Guide Uses product knowledge tools to execute directives and interpret Store Sets Brings to life company brand initiatives to the physical store layout Initiates continuous product movement based on company directives, client profile, and
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