Clinic Supervisor: Front and Back Office: CHW-Medical Foundation

CHW Medical Foundation (CHWMF), established in 1993, is affiliated with Catholic Healthcare West - the eighth largest hospital system in the nation, with 40 hospitals and medical centers in California, Arizona and Nevada. Today, CHWMF works hand-in-hand with medical groups throughout northern California to provide comprehensive healthcare services to the many communities we serve.

As CHWMF continues to grow, establishing new premier medical groups, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.


Duties: Responsible for the day to day operations of our medical clinic for both front and back office staff.

Requires 5+ years of supervisory experience in a clinical setting. Bachelor¡(R)s degree strongly preferred.

Under the direction of the Clinic Administrator, ensure employees are valued, given an equal opportunity to succeed in an atmosphere which provides open and timely communication, fairness and accountability.
Creates an environment that responds quickly to operational concerns, proactively engages employees in problem solving and works with senior management to create a healthy workplace. Understands when coaching is required and or ability to initiate correct action and termination recommendations, monitors employee performance; conducts
evaluations and performance reviews in a timely manner. Provides constructive feedback to employees. Facilitates orientation, training and in-service education to staff by monthly staff meetings. Provides direction on complex/non-routine tasks, monitoring timekeeping and adherence to other policy and procedures.

Analyzes daily front office and telephone operations and utilization of resources to anticipate and develop effective customer service solutions to meet the facility / organizational benchmarks. Will participate in the development of site budgets and assists in cost
containment. Ensures staffing is within budget; evaluates department positions and recommends improvements when appropriate.

Works closely with the facility center management to meet company objectives and participates in the development and implementation of clinic policy and procedures. Responsible for the customer service and skills assessments measured monthly by department audits. Resolves patient concerns in conjunction with the facility Director.