Member Service Rep I - Floater: Morristown Area: Knoxville TVA Employees Credit Union

MSR I - Floater for the Morristown area. The primary purpose of this position is to assist the Credit Union in fulfilling our Core Purpose To find, keep, and help our members financially. To achieve this purpose the position must deliver high quality service to both internal and external members as defined by our Service Standards. A key component of this service is to identify the financial needs of the members and effectively suggest appropriate Credit Union products and solutions. In addition, builds and maintains strong member relationships by providing prompt, accurate, and courteous service when assisting members with their financial transactions.
ESSENTIAL FUNCTIONS
1.SERVICE Follows Service Standards at all times.
2.KNOWLEDGE Assumes responsibility for the efficient, effective, and accurate performance of teller functions, including sound reasoning ability when making decision related to the position. Must understand all job functions and have the necessary skills to perform the job well.
3.QUALITY Work must be completed accurately, neatly, and in the correct formant. Must be able to meet deadlines.
4.QUANTITY Must produce average or above average output for the position.
5.COMMUNICATION Speak clearly and is able to relay messages without confusion. Use proper grammar, punctuation, and spelling.
6. INTEREST & FLEXIBILITY Demonstrates a desire to do the job to the best of your capability and have a desire to learn new techniques and skills. Be willing to accept new ideas and methods and be agreeable to change.
7.DEPENDABILITY Employee is dependable and is expected to complete all assignments.
8.CROSS-SELLING Employee cross sells Credit Union products and services at every opportunity.
9. POLICIES Follows Credit Union policies and procedures at all times.
10. OTHER Perform other duties as assigned.

QUALIFICATIONS:
EDUCATION/CERTIFICATION: High school graduate or equivalent.
EXPERIENCE REQUIRED:Abilities generally acquired on the job in 12 months. No experience necessary.
SKILLS AND ABILITIES:Individual must possess the knowledge, skills and abilities required to execute the primary responsibilities in a satisfactory manner.

Equal Opportunity/Affirmative Action Employer A/V. Drug free work place.