Customer Engagement Representative: Fusion Staffing & Executive Search

Title: Customer Engagement Representative

Location: Denver, CO

Type: Full Time

Compensation: $40-55,000 DOE PLUS Excellent Benefits.

Role/Purpose

Oversees a dynamic, growing database and manages the information in various ways on a day-to-day basis. Maintain regular communication with company territory representatives, partner managers and reseller partners in support of sales efforts to end user customers. Engages customers on a daily basis and ensures that only the highest levels of quality and professionalism are communicated. Provides efficient and timely responses to inquiries and coordinates the solutions through the proper channels.

Principle Duties and Responsibilities

Compares and reviews registrations within a database. Performs an extensive analysis on data and applies rules to each record. Updates the information and coordinates inputs with team members. Daily contact with end user prospects, customers and resellers using various forms of communication. The successful candidate would need to work within a structured team and maintain high levels accuracy and performance.

The successful candidate should be highly proficient in the following:

· Must have excellent attention to detail

· Proficient use of Microsoft Office Suite (Excel, Outlook, Word, Power Point)

· Must be able to work effectively within a team environment

· Must have professional phone skills

· Must have professional written communications skills

· Must be adaptable to change

· Must have the ability to multitask

· Assist partners and internal employees with any questions related to the program

Organization

This position is part of a customer engagement program within the Americas Channel Sales organization. This is a sales support role that requires strong customer facing skills and capabilities. Individual must be highly motivated and very organized. Candidate will work closely with company partners, field sales teams and customers throughout North America.

THE COMPANY

Since 1982, my client has ushered in state-of-the-art 2D and 3D technologies that let customers visualize, simulate, and analyze the real-world performance of their ideas early in the design process. Our client’s customers not only see, but experience, their designs before they are real, empowering them to save time and money, improve quality, and foster innovation.

This client is the world leader in 2D and 3D design software for the manufacturing, building and construction, and media and entertainment markets. They developed the broadest portfolio of state-of-the-art digital prototyping solutions to help customers experience their ideas before they are real. Fortune 1000 companies rely on my client for the tools to visualize, simulate and analyze real-world performance early in the design process to save time and money, enhance quality and foster innovation.