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Desktop Support Technician I: Celera

Job ID09-0290
Company NameCelera
Job CategoryTechnology
LocationAlameda, CA
Position TypeFull-Time, Employee
Experience2-5 Years Experience
Desired Education LevelBachelor of Science
Date PostedNovember 6, 2009
Celera
View Celera profile and job listings

Technical Support of desktops, laptops, OS, applications, network connectivity, & cell phones



The Desktop Support Technician will assist staff with technical support of desktops, laptops, OS, applications, network connectivity, cell phones and related technologies. Support includes installation, configuration and testing of computers systems and peripheral within company standards and guidelines.

The technician’s roles and responsibilities require independent analyses and problem solving with limited supervision

Job Description

• Setup, installation, and configuration Windows workstations, laptops, printers, fax machines, peripherals, within company standards and guidelines
• Image computers, and manage images
• Troubleshoot technical issues over the phone
• Remote into computers to resolve technical issues
• Work with vendors support contacts to resolve technical issues both hardware and software
• Work with team members and other departmental staff as appropriate to determine and resolve technical issues
• Configuration and troubleshoot applications such as Outlook 2003 and 2007 email clients, Excel, Word, PowerPoint, Anti-virus software
• Assist or train staff with Microsoft applications such as Excel, Word, PowerPoint, Outlook 2003/2007
• Troubleshoot network issues
• Recommends and/or performs upgrades on systems
• Works with procurement staff to purchase hardware and software
• After hour support rotation on a weekly basis
• Able to travel to support local satellite offices
• Submit weekly status reports
• Manage technical support ticket; Open, resolve and close tickets in a timely manner
• Develop and update documentation
• Setup and configuration of cell phone a plus

Qualifications Required:

A degree in Computer Science or at least 4 years experience in the technology field that demonstrates competence working in a desktop support environment, systems analysis, networks, hardware and software applications.

ing & assignment of equipment ID


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