Level I Helpdesk Analyst: firstsource

Level 1 Helpdesk Analyst

Job Description:

This position is responsible for national help desk support functions including installation and maintenance of hardware/software and assisting users with PC operations. Other duties may be assigned.

Requirements:

High school diploma or equivalent is required

Associate’s degree (or higher) in Information Systems and/or technical school is preferred

Minimum 1 year help desk experience

Minimum 1 year experience in PC setup and repair

Ability to effectively work and communicate with coworkers

Ability to present oneself in a professional and courteous manner at all times

Ability to stay on task with little or no supervision

Demonstrate initiative and creativity in fulfilling job responsibilities

Possess excellent organization skills

Ability to prioritize multiple tasks in a busy work environment

Reliability of task completion and follow-up

Required Responsibilities:

Answer incoming calls and provide support to all employees

Responsible for first level support on computer related issues

Support users in a large environment with formal working knowledge of Windows 2000, XP and Vista , Microsoft Office and Microsoft Outlook, install software/hardware, as needed, for all computer equipment

Compile, analyze and resolve re-occurring operating problems and trends

Report findings on all issues

Log the “trouble ticket” before work is begun

Perform hardware auditing and documentation tasks

Close the ‘trouble ticket’ when the issue is successfully resolved

Provide support and assistance for employee computer systems

Assist with access control including management of computer passwords

Meet specified goals and objectives as assigned by management on a regular basis

MedAssist (A Firstsource Conmpany) is an Equal Opportunity Employer

We offer competitive benefits and pay.

Please visit our website at : www.medassist.biz for additional company information.