CARLOS ALBERTO BETTENCOURT carlos_bettencourt@yahoo.com (408) 254-3326 ___________________________________________________________________________________________________________________________________________ PROFILE Software applications and development engineer with extensive experience in RTOS, integrated circuits, telecommunications, encryption, SIGINT, and in supporting international customers. Effective leader with the acknowledged ability to establish and sustain the focus and motivation of individuals, teams, and organizations in accomplishing established goals and objectives. Proactive in impacting revenue results, quality, product development, release, test, and launch process. Developed, implemented, and managed cost reduction programs. Trained customer interface personnel as well as local country support groups. Results are consistently delivered on time, on budget, and at or above specification. TECHNICAL SKILLS SUMMARY Languages: C, C++, OOD, Motif, Pascal, Basic, Assembly, Ada, Lex, AWK, Scheme, C Shell, Korn Shell, Perl Communications: ATM, ISDN, SONET, Frame Relay, TCP/IP, X.25 Environments: VxWorks, UNIX, MQX, UIM/X, X Windows, Solaris, MS DOS, Windows, LynxOS, HP_UX Hardware: Sparc, Intel 8085, Motorola 68000, PowerPC 604 & 750, High Availability, VME, CPCI, Oscilloscope, Logic Analyzer Applications: Quintus, ClearQuest, ClearCase, StarTeam, InstallShield Professional, Metrowerks CodeWarrior DOD Standards and Clearances: 2167, 2167A, Secret and Top Secret (EBI) Foreign Languages: Fluent in Spanish and Portuguese PROFESSIONAL EXPERIENCE ARC International, Santa Cruz, CA, 2003 - 2004 A world leader in integrated embedded systems solutions Quality Assurance Engineer Developed and implemented numerous processes resulting in improved quality and customer satisfaction * Developed and implemented test processes, resulting in 80% software quality improvement * Developed and implemented software packaging processes, resulting in consistent product look and feel * Devised and implemented software configuration management methodologies, resulting in consistent products * Devised and implemented release processes, resulting in 100% faster time to market * Integrated various software components to generate products for customers * Methodically tested product releases, resulting in improved software product quality * Developed and debugged software as needed in order to expedite product releases * Developed scripts for InstallShield Professional that could be used for multiple product releases * Wrote and reviewed technical literature including product documentation * Supervised and mentored junior software engineers LSI Logic, Milpitas, CA, 2000 - 2003 The foremost global supplier of custom, high-performance semiconductors, and innovative solutions Senior Software Applications Engineer Responsible for designing and developing embedded demo software, applications, and technical product training * Managed and implemented copy protection technologies (CPPM and CPRM), resulting in a simple manufacturing kit implementation approach for customers * Designed and developed embedded software demos for trade shows and customers, resulting in increased customers * Provided custom technical product training to customers on encoder and decoder chips as well as board support package, DVD playback, DVD recording, and graphics functionalities, resulting in rapid product deployment * Wrote customer documentation and supported customers during product life cycle, resulting in retaining Japanese and Korean customers by exceeding their expectations * Supervised and mentored junior software engineers * Worked closely with sales force to help win new business, resulting in a 10% business increase * Designed and developed applications running on VxWorks to illustrate chip functionality * Designed and developed VxWorks tuner drivers and application level tuner software * Developed detailed product engineering training materials for customers LynuxWorks, San Jose, CA, 1999 - 2000 The provider of embedded operating systems, RTOS and tools for the most demanding real-time and embedded systems Senior Software Engineer Responsible for managing strategic accounts, resolving highly technical customer issues, and mentoring engineers * Assigned responsibility for managing the majority of key account relationships * Developed and debugged software for customers, including customers in Latin America * Provided complex and technical solutions to customers via telephone and email, resulting in 95% customer retention * Worked closely with sales force to help win new business, resulting in a 10% business increase * Collaborated with strategic partners to develop product solutions, resulting in increased product visibility * Partnered with quality assurance to ensure customers were satisfied with solutions * Supervised and mentored junior software engineers and college interns * Primary focal point for providing support of High Availability platforms for entire organization * Delivered strong proactive customer satisfaction Force Computers, San Jose, CA, 1997 - 1999 The leader of the embedded computing revolution Senior Software Engineer Responsible for designing and developing firmware for the telecommunications market * Mentored and supervised junior software engineers and college interns * Managed partnership between the engineering and marketing groups of Force and Lynuxworks resulting in collaborative product offerings * Ported LynxOS board support packages to PowerPC processors, resulting in a 10% business increase * Maintained the computer network for the manufacturing department, resulting in increased productivity * Provided quality support of high availability products to customers, including customers in Europe * Mentored and supervised junior software engineers and college interns * Designed and developed Ethernet, SCSI, serial drivers, and firmware * Designed and implemented a voice mail application for the Dialogic V/S24T1 * Designed and implemented high availability and RAID systems Northrop Grumman (TRW SIG), Sunnyvale, CA, 1994 - 1997 The most trusted provider of systems and technologies that ensure the security and freedom of our nation and its allies Software Engineer II Responsible for designing, developing, re-engineering, and managing high quality communications applications * Developed and implemented software test cases, resulting in better quality software * Promoted from Software Engineer I to Software Engineer II in half the required time * Advised management on how to turn non-profitable projects into profitable projects * Recruited and interviewed potential engineers, resulting in increased minority hiring * Devised and implemented software configuration management methodologies, resulting in better products * Led software development efforts on various projects * Mentored junior software engineers * Designed and developed C data and computer communications applications under UNIX * Designed and developed graphical user interfaces * Wrote and reviewed technical literature including product documentation * Performed software configuration management and system administration tasks Borland International, Scotts Valley, CA, 1993 - 1994 The leading provider of technology that helps Global 1000 companies develop, deploy, and integrate software applications Technical Support Engineer Responsible for providing customers with high quality, courteous, and accurate technical support * Provided telephone and written customer support, including customers in Brazil and Portugal * Reviewed and wrote technical literature including product documentation * Developed utilities for customers and tested software in developmental stages EDUCATION and PROFESSIONAL AFFILIATIONS Santa Clara University, Santa Clara, CA Master of Science in Engineering Management, In Progress Bachelor of Science in Computer Engineering University of California at Davis, Davis, CA Extensive course work in biological sciences and in biochemistry (pre-med biochemistry major) Evergreen Valley College, San Jose, CA Associate of Arts in Liberal Arts with an Emphasis in humanities and sciences Society of Hispanic Professional Engineers (SHPE) California Hispanic Professional Association (ChispPA) Institute of Electrical and Electronics Engineers (IEEE) - Former member Association for Computing Machinery (ACM) - Former member