OBJECTIVE A position where my customer service, business practice, communication, computer and technology skills are utilized for the success of the company. CUSTOMER SERVICE Excellent communication skills (verbal, written, listening) to ensure customer needs are understood and fulfilled. Courteous and emphatheic to customer needs. Assist customers in purchase decision process; suggest alternatives or other resources when appropriate. Effectively resolve problems to customer satisfaction and within company guidelines and policies. Timely follow-up with customers regarding outstanding issues. Diplomatically articulate company policies and procedures as necessary. Follow through as necessary to ensure customer expectations are met. BUSINESS PROCESS Proficient in office/business management duties including: start-up and end-of-day procedures, cash reconciliation, vendor relations, inventory stocking and control, and ordering. Inventory management and control procedures. Interface with vendors to ensure stock, promotions, back-orders, special orders and problems are handled efficiently and to mutual benefit of company and vendor. COMPUTER PROFICIENCY Highly proficient in personal computer use, including Microsoft Office 2000 Professional (Word, Excel, Access, PowerPoint, Publisher). Thorough understanding of relational databases and reporting tools, including SQL. Accurate data entry skills. Resourceful use of World Wide Web and Internet services for research and business management (order processing, placement, tracking). Experience with other office technology tools: cash register/point of sale processing, facsimile, photocopiers. EXPERIENCE 2001 - Present Squaw Valley Ski Corporation, Olympic Valley, CA Guest Relations 2000 - 2001 SAP Public Sector, Inc., Washington, DC Proposal Specialist 1998 - 2000 Santa Clara University, Santa Clara, CA Software Trainer 1996 - 1998 Datatel, Inc., San Francisco, CA Consultant / Trainer 1993 - 1996 Santa Clara University, Santa Clara, CA Development Associate EDUCATION 1979 San Jose State University, San Jose, CA B.A., Journalism REFERENCES Available upon request