Objective
|
Seeking a position that makes use of my skills in customer service, network engineering, server administration, and the Internet.
|
| | Experience
| Pomeroy IT Solutions
|
August 2002 - Present |
Field Technician
|
Knoxville, TN |
Serviced PCs and printers in bank branches and corporate centers in Central Mississippi, and now Eastern Tennessee. Provided on site service for all aspects of the bank's computer network.
|
|
| Northpark Acura/Mazda
|
February 2002 - August 2002 |
Multiple Titles
|
Ridgeland, MS |
Continuous Improvement Manager:
|
Facilitated the EXCELL program as outlined by American Honda. This included: Identifying customer problems, working with management to resolve these problems, tracking like problems, and creating processes for the dealership to prevent these problems in the future.
|
Distributed sales leads generated by company websites.
|
PC and Communications Coordinator:
|
Managed, upgraded and maintained dealership's computers and networks.
|
|
| Re/Max Choice
|
July 2001 - February 2002 |
Office Assistant
|
Fairfax, VA |
Assisted the Broker/Owner with the day-to-day operation of the Real Estate Office. This included, but was not limited to, maintenance of the office computer systems, keeping track of agent statistics, answering phones when needed, and being able to perform any functions needed to keep the office running.
|
|
| Metromedia Fiber Network/AboveNet Communications
|
March 2000 - May 2001 |
Network Engineer
|
Vienna, VA |
Supported Internet co-location customers by: engineering their connections to the network, troubleshooting problems they encountered, and maintaining all services they had with the company. Job responsibilities included, but were not limited to, routing configurations on Multiple Cisco Platforms, DNS maintenance using BIND, and bandwidth tracking using MRTG.
|
|
| Digicon Communications Corp/Volocom
|
March 1997 - March 2000 |
Network Operations Center Manager
|
Sterling, VA |
Managed a 24-hour Network Monitoring and Support Center. The NOC was responsible for reporting and fixing customer circuit outages and network backbone outages. The center was also responsible for the day-to-day administration of the company's DNS, E-Mail and Web servers that were used for both internal company use, and to provide virtual hosting services to customers. As the manager, I was responsible for the day-to- day operations of the NOC as well as training and scheduling of the Technicians on duty.
|
|
| Education
| Fairfax High School
|
| Virginia Tech
Completed two years of undergraduate study in General Engineering and Computer Science.
|
|
Skills
|
| · | A+, IBM Warranty Certifications
|
| · | HP Certified Professional
|
| · | Cisco Router Configuration
|
| · | Microsoft Windows 95, 98, NT4.0 & 2000
|
| · | MRTG Bandwidth Monitoring
|
| · | Linux Server Administration
|
| |
