RANDI MASON research_please@yahoo.com OBJECTIVE A position as a research professional where I can leverage my exceptional investigative and analytical abilities, written and technical expertise, and my strong customer service skills. PROFESSIONAL EXPERIENCE Weber Shandwick/BSMG New York, NY The world's largest public relations and management communication company, counseling 75% of Fortune's Top 20 specializing in healthcare, technology, public affairs and consumer marketing. Research Librarian June 2000 - September 2003 Provided research services for over 100 users by delivering critical industry information on key practice areas. Performed database searches, supplied competitive intelligence and monitored media for client mentions, enabling practice teams to concentrate on marketing and promotional efforts. Key Accomplishments Reduced library costs by 20% by evaluating resources and services based on fees, utilization and relevance and identifying opportunities for cutbacks. Empowered users to search though library systems more efficiently by providing technical and educational support on Factiva, Nexis and Media Map. Worked with finance department to manage library operating budget, including order placement, invoicing, receiving and reporting. Supervised part time librarian on user request management, assigned research tasks and provided performance appraisals. Designed guides and reference cards for user education and wrote reports, executive summaries and abstracts on key business areas, based on requests. Liaison with information professionals in other offices and non Weber Shandwick libraries in order to share resources and optimize usage of databases and periodicals. Created strong working relationships with outside research suppliers to facilitate the most effective uses of their services and capabilities. Barnes & Noble Bookstores Carle Place, NY The largest bookseller in the United States, operating over 900 stores generating over $5,200 million in revenue in 2002. Barnes & Noble is among the top twenty specialty retailers in the Fortune 500. Magazine Supervisor October 1994 - June 2000 Controlled 1,400-title magazine and periodical services, including inventory, display and requests. Managed supplier relationships by placing orders, processing returns and settling billing issues. Supervised volunteer team to maintain magazine displays and supplies. Bookseller/Supervisor April 1992 - October 1994 Trained staff on policies and procedures and served as an escalation point for customer disputes. Reconciled credit receipts and prepared cash deposits for a store averaging $10,000 in daily sales. Coordinated maintenance of reference section, accounting for 5% of store sales. DATABASES News/Business: Factiva, LexisNexis, NewsEdge, ProQuest, Dialog Newsroom, Hoovers, EBSCOhost Media: MediaMap, Bacons Media Data, Leadership Directories Analyst: Forrester, Gartner, IDC, Jupiter, META, Yankee Medical: PubMed, Medline Plus EDUCATION Master of Arts, Library Science Expected May 2004 St. John's University Bachelors of Science, Psychology May 1990 Pennsylvania State University - GPA 3.6 References available upon request