Objective A career oriented position where I could utilize my training and experience to contribute to my employer's productive operation. Education ICS / Harcourt 2000 PC Specialist: Understanding software & hardware, Windows advanced topics, Preventive maintenance & upgrading, Microsoft Office 97 Word, Excel, PowerPoint, Access, The basics of networks, Understanding computer viruses. NRI Schools 1997-2000 Multimedia Programming: Introduction to microcomputers, Multimedia basics, Programing basics, Multimedia techniques, Windows 98, Working with BASIC, Internet Explorer, Netscape navigator/ communicator, Liberty Basic, Asymetrix Multimedia Toolbook. Van Nuys College of Business 1990 Data Processing: Introduction & history of computers, Typing. Watterson College 1989-1990 Commercial Art: Life Drawing, Page layout and design, Macintosh Pagemaker, Adobe Illustrator, Marker Rendering Experience Career Strategies 5/2008 - Present Data Collector Assignment with Davis Marketing Research. Data Collector for telephone surveys, using HP terminals, CATI CFMC, PC internet based surveys in high volume call center. Specializing in remote and in house client monitoring. Seasonal Part time work. Kelly Services 2006-2007 Assignment with The Recycler Classified advertisements company. Answered inbound calls to place advertisements, offered up sells to photo ads, outbound calling to customers to upgrade ads. CA Walker 2004 to Present Outbound Dialing Call Center Telephone Service Representative Data collector for telephone surveys, using Windows PC terminals using Win CATI and html java enabled surveys. I curently work at 2 jobs night shft and day shift. Exact Staff 2004 to 2005 Outbound Dialing Assignment with INQ an Internet Based Service Company to provide customer support and offer up sell 30 day trial offers. Interviewing Service of America 1992 to 2004 Call Center Telephone Service Representative Data Collector for telephone surveys, using HP terminals, CATI CFMC, IVR sound, PC internet based surveys in high volume call center. Specializing in remote and in house client monitoring. http://www.isacorp.com Pridestaff Canoga Park/CA 2003 Call Center Telephone Service Representative Offered special rates on premium channel services to existing cable television customer’s for Time Warner Cable. PDQ Personnel Services INC. 2000 Data Entry Payroll Clerk Answer and dispatch resident?s requests, Enter department payroll, for the LA City Wastewater Bureau of Sanitation. Guthy-Renker Internet 1996 to 1997 Telephone Service Representative Performed customer service tasks utilizing PC customer database. Included data entry and assisting customers by telephone for America's Choice Mall. Heavy daily mail out for weekly city location seminar attendance. www.choicemall.com http://www.guthy-renker.com Telelink Systems 1995 to 1996 Call Center Telephone Service Representative Offered special rates on premium channel services to existing cable television customer?s nation wide in this high volume call center. 800- Direct 1993 to 1994 Call Center Telephone Service Representative Inbound telephone operator for this high volume call center specializing in the catalog mail order industry. Lumber City 1989 to 1991 Lumber Department Salesman Salesman in the home improvement and construction industry. Handled Purchase Orders for Lumber City's venders and special orders. loaded and unloaded trucks with forklift, and stocked products using the forklift. Used price gun to label prices, and made custom window screens to order. Sundowner Industries 1984 to 1988 Machine Operator Machined parts and assembled automobile accessories. Acoustic Control Corporation 1982 to 1984 Wood Shop Operator Cabinetmaker for this manufacturer of high-end sound systems. Burtree Incorporated 1981 to 1982 Machine Shop Operator Worked on a variety of metalworking machinery for this manufacturer of teletype equipment. Excellent references furnished upon request.