THOMAS A. YOUNG 10175 Sword Court Mechanicsville, VA 23116 (804) 559-1650 E-mail: saytay89@netzero.com CAREER SUMMARY Energetic leader, team builder, quality decision-maker and skillful communicator that thrives in a multiple tasked, high paced environments. A proven professional with twenty years of achievement and increasing responsibility in technical fields, sales and management. An adept problem solver that can quickly and efficiently assimilate to new technologies, responsibilities and expertise levels. EXPERIENCE ERNI COMPONENTS, INC., Chester, VA 2001-2003 Product Manager - Modular Jacks/ DIN 41612/ D-Subminiature connectors Managed all aspects of core connector/electrical interconnect product lines, including establishment of market pricing, forecasting and market analysis reports, prioritization and coordination of new product assessment and development; as well as establishment of inventory control for high sales volume products and cross-referencing. * Co-authored article in Connector Specifier Magazine's July 2003 issue entitled "RJ45 Ethernet connectors pack in wireless power and data". * Negotiated strategic business alliance to enhance a major product line through partnered, joint manufacturing arrangement. * Reduced cost of order processing by over $10,000 annually with overseas customers in Europe and Asia. * Directed successful global effort to integrate product lines from acquired company into corporate portfolio. * Directed product literature development- catalogs, product data sheets and press releases- through proficiency with Microsoft Excel, Word, PowerPoint, Internet and Lotus Notes. * Developed and implemented product training program and presentations to direct sales staff and manufacturer representatives for managed products. SEHO USA, INC., Ashland, VA 1999-2001 North American Service Manager Managed all technician activities for electronics manufacturing equipment (automated soldering systems) throughout North America, including installation and repair, technical assistance, training in system operation, pre-production set-up and preventative maintenance. * Managed North American Service Department budget and profitability, showing an increase in excess of $72,000 4th quarter, 1999. * Created technical sales presentations and marketing materials leading to increase of first quarter sales from $400,000 in 1999 to more than $1,800,000 in 2000. * Implemented preventive maintenance and soldering process application training for new employees and customers. * Implemented new service sales program for maintenance contracts to both new and existing customers for purchased equipment. THE TAX SHOP, Virginia Beach, VA 1991-1999 Owner/Operator Managed all aspects of the operation of an income tax preparation business as the owner. Advised clients in tax planning matters, prepared returns for submission to Internal Revenue Service, and managed company budget and profitability. * Customer base increased 40% in each year of operation through marketing campaign and referrals. * Sales Revenues increased 20-40% annually throughout ownership of business. UNITED STATES NAVY, Virginia Beach, VA 1987-1999 Aviation Electrician Naval Aircraft Electrical systems maintenance technician, Work Center Supervisor, instructor for A-6E and F-14A aircraft. Isolated aircraft electrical and electro-mechanical system failures for repair. * Managed Safety Department and Electrical Branch simultaneously. Maintained 98% compliance in safety-related qualifications and reduced maintenance backlog by 400% through leadership, personnel management and instruction. Awarded: 1997 Black Ace Excellence Award. * Supervised, instructed and mentored Aircraft Electrical technicians leading to personal improvement demonstrated by having five of six available technicians advancing to the next pay grade, with four winning awards for performance. * Finished #1 of 14 students in Aviation Electrician's Mate Course with 96.07 average. * Reviewed and revised departmental indoctrination course increasing efficiency and reducing curriculum length by 25%. * Coordinated development and instruction of curriculum for electrical system maintenance practices and aviation safety procedures, and maintenance training schedules for 163 student aircraft technicians. KING WINDOWS CORPORATION, Little Valley, NY 1986-1987 Sales Representative Responsible for sales and service of windows, doors, vinyl siding and kitchen cabinets to home-owners and contractors. * Increased sales by 30% in assigned territory.