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Officially Trained BMC Remedy AR System 5.x Administrator and Professional Web designer/developer with Macromedia Flash experience recently unemployed due to hurricane Katrina displacement OBJECTIVE Seeking a position to utilize web design skills, develop new web design skills and to learn how to apply them within the public or private sector WORK EXPERIENCE Dates Employed-Job Title-Company Location Description 6/2005 to Present-Flash blogger-Weblogs, Inc online presence only http://www.flashinsider.com required to keep track of latest developments in Macromedia Flash-based design and development write 100-500 word posts on a regular basis about Flash-based design and development interact with site owners about content, promotions and features 10/2002 to 8/2005-Website Designer/developer and BMC Remedy AR System 5.x Web Administrator for government contractor at USDA's National Finance Center-Dykon Computer Help Center, Inc. New Orleans, LA worked for government contractor as BMC Remedy AR System 5.x administrator for the USDA National Finance Center(NFC) in New Orleans, LA Edited and developed Internal Website for use my internal technical help desk assisted in development of new contact methods for USDA NFC Technical Help Desk, including distribution via the web of PDF-based Fax contact form and email-based help desk submission assisted in creation of development map for future online presence of USDA NFC Technical Help Desk assisted development of successful disaster recovery plan for technical help desk assisted with installation of web-based mid tier for BMC Remedy AR System 5.x to 6.3 that facilitated web presence for USDA NFC online technical help desk Continued development of Customer Survey ASP page for World Wide Web and use by over 50,000 clients worldwide Helped to design and develop web presence for customer support division Gained experience with Macromedia Flash MX 2004, Dreamweaver MX 2004, Fireworks MX 2004, ASP, JSP and Access Database development Interacted with top level personnel to help develop and promote the new web presence web development required compliance with federal section 508 accessibility guidelines Trained in use of AR System Remedy Web development trained as Administrator for BMC Remedy AR System 5.x website administrator for AR System 5.x Remedy Web based customer service tool created online technical help desk to allow help desk customers to submit new requests to the BMC Remedy AR System server via an web-based form online technical help desk was created for use by up to 1.5 million users online technical help desk design require following strict USDA national web guidelines for look and feel as well as content and development Due to hurricane Katrina my job site has been shut down for at least the next 3-4 months and my employer has shut down and moved to a temporary location in Texas. Unfortunately I was unable to continue working for them due to the circumstances and my current location in Lake Worth, Florida 6/2002 to 9/2002-Sr. Website Designer-USDA NATIONAL FINANCE CENTER New Orleans/LA Created internal web site. Created customer survey page for use by over 50,000 clients worldwide. Helped to create a web presence for customer support division. gained experience with Dreamweaver MX, Flash MX, ASP, JSP Interacted with top-level personnel with going over design decisions. 1/2000 to 6/2002-Internet specialist, Web Designer/Developer -Terramatrix Technology Corporation New Orleans, LA Edited and maintained multiple web sites. Submitted multiple web sites to various search engines for advertisement purposes. Trained new personnel in web design techniques. Utilized ability to prioritize tasks. Maintained up to date web design and image editing skills by learning to latest Software. Developed company logos as needed as well as converted existing ones to a digital medium. Created new web sites. Worked closely with clients to help develop and promote their new web presence 6/1997 to 8/2001-Art Staff/Camp Counselor-Camp Ramah Darom Atlanta, GA Trained new art staff. Instructed children, ages 9 to 16, of various levels of talent in art by breaking down complex ideas into simple tasks. Entrusted to chaperone a group of 6 children while on excursions. Responsible for the well being of 16 to 30 children overnight for the course of a four week program. Acquired training on sexual harassment, drug and alcohol abuse, security issues, health and safety, stress management, team building and staff management skills. 8/1999 to 1/2000-Internet Specialist-Crescent City Technology Group New Orleans, LA Edited and maintained multiple web sites. Submitted multiple web sites to various search engines for advertisement purposes. Trained new personnel in web design techniques. Acquired ability to prioritize tasks. Maintained up to date web design and image editing skills by learning to latest software. 8/1998 to 10/1999-Customer Service Representative-Blockbuster Video New Orleans, LA Maintained Inventory by completing monthly audits of merchandise, preparing new merchandise for sale and rental, and assisting in loss prevention. Entrusted to maintain accurate money records. Acquired customer service experience by assisting customers in product recommendation, assisting with rentals and purchases. Trained new customer service representatives. 8/1998 to 6/1999-Customer Service Representative-Forstall/Geotype New Orleans, LA Maintained Inventory by completing semi-annual audits of merchandise, preparing new merchandise for sale, and assisting in loss prevention. Entrusted to maintain accurate money records. Acquired customer service experience by assisting customers in product recommendation. 4/1994 to 6/1996-Batboy and Assistant Clubhouse Manager-New Orleans Zephyrs Baseball Team New Orleans, LA Kept field organized and prepared for start of game on daily basis. Assisted in managing locker room. Assisted in loss prevention. Trusted to move and maintain equipment on a daily basis. EDUCATION Dates Attended-School-Degree-Location 6/1988 to 6/2003-University Of New Orleans-B.A.-New Orleans,LA 8/1996 to 5/1998-Mississippi State University-transferred-Starkville,MS 9/1993 to 6/1996-Benjamin Franklin High School-HS-New Orleans,LA SKILLS Skill Name-Skill Level-Last Used/Experience Actionscript(Flash programming language)-Expert-Currently used / 4 years Adobe Photoshop 6.0-Intermediate-Currently used / 4 years Adobe Photoshop 7.0-Intermediate-Currently used / 2 years Apple iLife Suite-Beginner-Currently used / 1 years Apple Macintosh OS9-Beginner-Currently used / 3 years Apple Macintosh OSX-Beginner-Currently used / 1 years BMC Remedy AR System 5.x Administrator (Officially trained in Administration and Web application development)-Intermediate-Currently used / 3 years ASP (Active Server Pages 3.0)-Intermediate-Currently used / 2 years Java-Intermediate-2 years ago / 4 years JavaScript-Intermediate-Currently used / 4 years JSP-Beginner-Currently used / 3 years Macromedia Dreamweaver MX 2004-Expert-Currently used / 4 years Macromedia Fireworks MX 2004-Intermediate-Currently used / 2 years Macromedia Flash (MX 2004 Pro)-Intermediate-Currently used / 6 years MS Windows 3.x, 9x, ME, 2000-Intermediate-Currently used / 9 years MS Excel-Intermediate-Currently used / 5 years MS Word-Intermediate-Currently used / 8 years Novell Groupwise 6.5-Beginner-Currently used / 3 years Palm OS 3.5 -Beginner-Currently used / 2 years Palm OS 5.0 -Beginner-Currently used / 1 years Professional Website Design-Intermediate-Currently used / 6 years REFERENCES Reference Name: Eben Dike Reference Company Dykon Computer Help Center, Inc Reference Title President, CEO Phone Available upon request Type Professional Reference Name: Henry West Reference Company MyIT Phone Available Upon Request Type Professional Reference Name: Sharon Cannon Reference Company USDA - National Finance Center Phone Available Upon Request Type Professional Reference Name: Stephanie Dike Reference Company Dykon Computer Help Center, Inc. Reference Title Project Manager Phone Available on request Type Professional Reference Name: Steve Cunningham Reference Company USDA - National Finance Center Phone Available Upon Request Type Professional Reference Name: James O'Byrne Reference Company Times Picayune Phone Available Upon Request Type Personal ADDITIONAL INFORMATION Additional character and professional references upon request screen shots of internal website upon request urls of websites on request personal portfolio website: http://www.schleifstein.net |