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| sean@MrHollick.com Cell: 317.679-3514 |
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| | To obtain an entry-level position in a successful firm/company and gain the proper experience to make advancements through my contributions.
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| | | SPD Textiles, Indianapolis, IN |
January 2006 - Present |
| Project Manager/Installer |
| · | Oversee All Duke Property Accounts
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| · | Lead installation crews on all Duke installations
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| | | Alexander Talbott, Indianapolis, IN |
June 2005 - December 2005 |
| Call Center Representative/Recruiter |
| · | Responsible for structuring strong relationships with existing clients and building relationships with new clients through the promotion of water purification products and related services through outbound calling.
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| · | Presentation of appropriate product knowledge with detailed analysis of featured product and the benefits to clients.
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| · | Processed financial statistics and information for existing and new clients using MicroSoft Outlook.
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| · | Scheduled appointments for Pure Water Technology sales representatives with various businesses and corporations.
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| · | Responsible for training and mentoring new employees.
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| | | Stone Research Services, Indianapolis, IN |
August 2005 - October 2005 |
| Part-Time Call Center Representative/Interviewer |
| · | Perform outbound calls for researching studies in various demographic regions throughout the U.S.
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| · | Working in a team-oriented environment while displaying strong communication skills.
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| · | Gaining a basic understanding of what it takes to maintain customer friendly service.
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| · | Stone Research closed October 2005
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| | | One Call Communications, Carmel, IN |
December 2004 - June 2005 |
| Customer Service Representative/Operator |
| · | Handled inbound calls using a ACD system for new and existing clients in regards towards our products and services.
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| · | Dealt with billing issues, payment disbursements, and general inquiries from clients.
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| · | Placed operator assisted collect calls for customers.
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| | | Marsh, Indianapolis, IN |
April 1998 - December 2004 |
| · | Began as a customer service representative; then I was promoted after only two years of employment to Department Manager.
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| · | Managed the Frozen Food section using leadership and precise task conquering skills.
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| · | Accounted the budgeting statement of the department while also being responsible for banking deposits, ordering, supervising, staffing and maintaining adequate levels of performance within the department.
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| | | · | Oriental Martial Arts College - Black Belt Instructor
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| · | United States Chess Federation - Local Tournament Director
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| · | Indiana State Chess Association - Board of Directors
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| · | Circle City Chess Club - Director
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| | | · | Typing speed of 55 WPM with 99% accuracy.
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| · | Strong data analysis and data entry skills.
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| · | Excellent communication, interpersonal, writing, and organizational skills.
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| · | Strong leadership, motivational, and persuasive communication skills.
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| · | Adaptable to display superior customer service in many different types of call center environments.
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| · | Windows 95,98,2000, NT, XP & Unix.
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| · | Adobe Photoshop, Illustrator
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| · | Microsoft Office, Word, Excel, PowerPoint.
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| · | Microsoft Outlook, Access, WordPerfect, & Spreadsheet.
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| · | Worked with Lotus Notes, Adobe, and many different intranets as well as the internet.
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| | I know for a fact that I am a confident representative in the fields of management, customer service and the call center profession. I have several years of experience in all fields. I take the initiative to learn new technologies, and I interact with the clients and staff to effectively handle large projects and meet deadlines. Also, I possess strong organizational and communcation skills with a emphasis on customer satisfaction.
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