Christopher Gallagher 5 Elderbush Court Greensboro, NC 27405 (336) 358-0080 (336) 456-9223 thoughtbeast@yahoo.com CAREER SUMMARY A highly experienced and well-educated Technical Writer with well-developed research, analytical, and testing skills who is looking for a team position to enjoy the challenges of the communication profession. EDUCATION BS in Communications 1990, BA in English 1990 Graduate School, Dept. of English 1992-1993 East Carolina University - Greenville, NC COMPUTER EXPERIENCE Computers: IBM and Macintosh Operating Systems: Windows 2000 and Windows NT Software: Acrobat Distiller, Adobe Photoshop, Dreamweaver 4, Epic Editor, FrameMaker, FrontPage 98, HTML, HTML Help Workshop, Lotus Notes - email and calendar, MS Word, Paint Shop Pro, SnagIt, RoboHelp HTML, Visio 4.0 SKILLS Technical Writer Create documentation for peripherals division using FrameMaker and Epic Editor. Created HTML Help project for the Lenovo laptop division using HTML Help Workshop. Demonstrated interpersonal skills to facilitate interactions as a unit team member, and as a project team member. Provided documentation support for IT and Training Department. Collaboratively created, wrote, and edited a demo RoboHelp HTML project for HR Portal documentation. Beta tested the training documentation by participating in training classes to capture additions. Routinely updated documentation for new system releases. Organized and produced a RoboHelp HTML project for the BusinessObjects 5.1 upgrade. Updated the Business Objects web site by using HTML and Macromedia Dreamweaver 4. Instrumental in designing a RoboHelp HTML project for the Web EDCR (Employee Data Change Request) project upgrade. Designed a web site to support NMAP (Non-management Movement Assistance Program) by using HTML and Macromedia Dreamweaver 4. Led the PQM Employee Satisfaction Awareness Team (ESAT) Interviewed developers and gathered information to write and edit documentation about GUI and Mainframe systems supporting the Credit and Telephone Service Center (TSC) departments at the American Express Call Center in Greensboro. Led effort to ensure all projects developed by followed E-Commerce standards as defined by the American Express E-Commerce Review Board (ECRB). Co-ordinated department move within existing facility and developed departmental procedures. I wrote the procedures for the move using Microsoft Word and Visio 4.0 so that other departments could use them as examples. Assisted in the creation and maintenance of a project database using Access 97. Supported Method 1 documentation process to ensure standard quality control. Formulated information to write and edit documentation for the Card Replacement system at the American Express Call Center. Administered C ++ programming code library. Copy Editor Created copy for the Home Buyers Guide television show. Copy edited WW II oral history transcripts for grammatical errors. Performed bibliography searches for books pertaining to WW II events. Microfilmed documents relating to retired East Carolina faculty. Media Assistant/Videographer Worked as photographer for the company. Provided technical support for teleconferencing Assisted in producing, writing, and editing video for safety, informational, and instructional projects. Provided photography services. Edited safety, informational, and instructional videos. Independently produced, and edited safety, informational, and instructional video projects. Composed and edited scripts for video projects. Served as plant photographer for the company. RELATED WORK HISTORY Insight Global - Morrisville, NC CTG - Morrisville, NC 2006 Technical Writer--Contracted to Lenovo Howard Systems International Winston Salem, NC 2004 2006 Technical Writer--Contracted to AON Consulting Butler Technology Solutions McLeansville, NC 2000 2001 Technical Writer--Contracted to AT&T American Express Greensboro, NC 1998 2000 Technical Writer ComputerWurks, Inc. Oakridge, NC 1998 Technical Writer--Contracted to American Express Gray Television Greensboro, NC 1995 Copywriter East Carolina University Manuscript Collection Greenville, NC 1992 Editor Burroughs Wellcome Co. Greenville, NC 1994 Media Assistant Procter & Gamble Paper Products Co. Greenville, NC 1993 Video Specialist Burroughs Wellcome Co. Greenville, NC 1990 Media Assistant UNRELATED WORK HISTORY Cast Member The Disney Store Greensboro, NC 2003 2004 CFS Telephone Representative American Express Greensboro, NC 2003 Stay at Home Father Greenville, NC 2001 2003 Directory Production Landmark Community Interest, Inc.Greensboro, NC 1995 1997 Customer Service Representative Blockbuster VideoGreensboro, NC 1994 Assistant Manager Culpepper's RestaurantKnightdale, NC 1991 Lab Assistant Glaxo Zebulon, NC Summers 1987, 1988 ACTIVITIES Society for Technical Communication (1999 - 2000), Society for Technical Communication Student Chapter (1994), ECU Film Committee (19891990), and ECU Cross Country Team (19851986) REFERENCES Available upon request